Shopify Customers Error

Incident Report for Stitch

Resolved

This incident has been resolved.
Posted Aug 16, 2019 - 14:21 EDT

Monitoring

A fix has been implemented by Shopify and we are monitoring the results.
Posted Aug 16, 2019 - 12:59 EDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 16, 2019 - 12:58 EDT

Identified

Update from Shopify: We’ve identified the source of the problem, and there will be a fix pushed out for it shortly.
Posted Aug 16, 2019 - 10:59 EDT

Investigating

We are experiencing elevated failure rates replicating data from the Shopify Customers API endpoint. We are working with the Shopify team to resolve the issue.
Posted Aug 14, 2019 - 17:55 EDT