Xero Integration Extraction Schedules Lagging

Incident Report for Stitch

Resolved

Extractions have resumed their normal schedules. No data was lost, and subsequent extractions will resume from their bookmarks.
Posted Oct 14, 2020 - 20:33 EDT

Monitoring

The root cause has been identified as a side effect of the Xero authentication upgrade and extractions are resuming their normal schedules.
Posted Oct 14, 2020 - 20:16 EDT

Investigating

We're currently investigating an issue affecting extraction jobs for Xero integrations occurring according to their specified replication frequencies and anchor times.

Extraction jobs will be delayed as a result.
Posted Oct 14, 2020 - 19:22 EDT
This incident affected: api.stitchdata.com and app.stitchdata.com.